For any issues with the equipment you received,

please document any and all problems. Once you have that information compiled please send a detailed email to techsupport@innovativegx.com.

 

For issues with MIFI devices please send the IMEI number in the email,

you can find this is in the About section of the settings.

 

If you are having issues with a scanner,

  • please unplug and plug the scanner back in, then try again.
  • If that does not solve your issue, please write down the model number in the email along with a detailed description of the issue.
  • If you are having issues with a laptop or an iPad, make sure to turn it off completely and then turn it on again.
  • If the problem persists, send the computer/iPad name in the email along with a detailed description of the issue.