Due to the number of samples that are taken, your sample, although taken at the same time as your family members, might have gotten placed in a separate batch as packages can hold a finite number of specimens.


We hope you understand that this as well as shipping is outside of our control, but as soon as your sample arrives at our lab, we will expedite your results  as quickly as possible.


On the other hand, you can always contact our client services department to get more details directly at support@innovativegx.com, or calling at  (866) 372-7362  during business hours Monday through Sunday between 8:00 am and 10:00 pm CT.

We will gladly assist you with what you need.

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